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Frequently asked questions
The Magic-plush.com website is 100% encrypted, your information is therefore inaccessible to others. The payments are ensured by Stripe and Paypal which are actors of confidence in the field of the transactions.
Our servers are hosted at 2915 Ogletown Road, Newark, Delaware, 19713.
We process the order within 24 hours, then depending on availability, your order is shipped within 72 hours. Our packages usually arrive within 8 working days, but the maximum time is 15 working days as we ship from China.
When the order is shipped, you will receive an email with a tracking link to follow your plushies!
Yes, you can cancel your order within 1 hour after purchase.
Contact us at [email protected] and we will explain the return process to you. Only the shipping costs are to be paid by you.
Our goal is to ensure that you are completely satisfied with your item.
If you order from the European Union you can return your item within 14 days from the date of receipt and get a refund within 1 month from the date of receipt by us.